Virtual Virginia

Help Desk

Virtual Virginia has a team of trained professionals available to help you with technical issues in a timely manner. We provide two ways for you to request technical assistance:

Toll-Free Telephone Assistance

A member of our technical staff is available to help with issues through the Virtual Virginia Help Desk. The Virtual Virginia Help Desk can be reached by calling toll-free 866.650.0027 during the following times:

Monday through Friday
8:00 am-4:00 pm

Email Help Desk Request

You can receive technical assistance by contacting one of our staff using this link to our email Help Desk system.

Requirements for Virtual Virginia’s New Live Session Software

In an effort to make attending live sessions easier for students, Virtual Virginia is upgrading to a newer version of our web conferencing software.  Each school technology staff should be sure to unblock the following URLs for Virtual Virginia Students on the school network:

https://us.bbcollab.com
https://us-sms-api.bbcollab.com
https://sas.elluminate.com

Unlike the old version of our web conferencing software, the new system does not require JAVA in order to run.  This means there will no longer be a lengthy download of the java applet prior to each meeting.  However, in order to access recorded sessions, the students will still require Adobe Flash.  Live sessions will work best using Chrome, but Firefox will also work for viewing sessions.